COMPLAINTS AND REPORTING

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DASSI’s complaints resolution process:

Please see our information on Complaints Resolution http://www.dassi.com.au/cms-contact/feedback-complaints-resolution.phps

We are committed to prompt resolution of all complaints, but acknowledge that there may be times when an appeals process must be followed.

External complaint mechanisms include:

National Disability Abuse and Neglect Hotline http://www.disabilityhotline.org/

Telephone hotline for reporting abuse and neglect of people with disability using government funded services

 

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Office of the Disability Services Commissioner http://www.odsc.vic.gov.au/

Works with people with a disability to resolve complaints about disability service providers, and works with disability service providers to improve outcomes for people with a disability

 

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Office of the Health Services Commissioner http://www.health.vic.gov.au/hsc/

Receives and resolves complaints about health service providers with a view to improving the quality of health services for everybody

 

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Ombudsman Victoria http://www.ombudsman.vic.gov.au/www/html/7-home-page.asp

Independent officer of the Victorian Parliament who investigates complaints about state government departments, most statutory authorities and local government

 

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Victorian Equal Opportunity and Human Rights Commission http://www.equalopportunitycommission.vic.gov.au/home.asp

Helps people resolve complaints of discrimination, sexual harassment and religious vilification by offering a confidential, free and impartial complaint resolution service with the aim of achieving a mutual agreement