COMPLAINTS AND REPORTING

DASSI’s complaints resolution process:

Please see our information on Complaints Resolution (CLICK HERE) and our Feedback form (CLICK HERE). 

We are committed to prompt resolution of all complaints, but acknowledge that there may be times when an appeals process must be followed.

External complaint mechanisms include:

National Disability Abuse and Neglect Hotline http://www.disabilityhotline.org/

Telephone hotline for reporting abuse and neglect of people with disability using government funded services

Office of the Disability Services Commissioner http://www.odsc.vic.gov.au/

Works with people with a disability to resolve complaints about disability service providers, and works with disability service providers to improve outcomes for people with a disability

Office of the Health Services Commissioner http://www.health.vic.gov.au/hsc/

Receives and resolves complaints about health service providers with a view to improving the quality of health services for everybody

Ombudsman Victoria http://www.ombudsman.vic.gov.au/www/html/7-home-page.asp

Independent officer of the Victorian Parliament who investigates complaints about state government departments, most statutory authorities and local government

Victorian Equal Opportunity and Human Rights Commission http://www.equalopportunitycommission.vic.gov.au/home.asp

Helps people resolve complaints of discrimination, sexual harassment and religious vilification by offering a confidential, free and impartial complaint resolution service with the aim of achieving a mutual agreement