INFORMATION SHEETS

We produce information sheets to summarise our approach to key issues and to provide information in more accessible formats.

Our information sheets include:

- General Information (CLICK HERE) – A ‘plain English’ summary of our approach and services

- Complaints Resolution (CLICK HERE) – Information on how to submit a complaint, comment or compliment, and how we handle this feedback

- Privacy (CLICK HERE) – Information on how we collect, use and store personal information, and your rights to access information

To support access to our information, we also offer information sheets in six languages and in a pictorial version:

- Arabic (CLICK HERE)

- Greek (CLICK HERE)

- Hindi (CLICK HERE)

- Italian (CLICK HERE)

- Mandarin (CLICK HERE)

- Vietnamese (CLICK HERE)

- Pictorial version (CLICK HERE)

Please CONTACT US if you need help accessing or understanding any of our information.